Refund policy

We offer a 30-day return policy, giving you 30 days from the date you receive your item to request a return.

Return Eligibility

To qualify for a return:

  • The item must be in the same condition as when you received it: unworn, unused, with tags, and in its original packaging.
  • A receipt or proof of purchase is required.

To start a return, you can contact us at orsolya.veraart@gmail.com Please note that returns will need to be sent to the following address: Orsolya Veraart, Cehețel 3, 537314 Cehețel, Harghita, Romania

Important: Items sent back without prior return approval will not be accepted. Once your return is approved, you may ship it using a courier of your choice. We are available to assist you with any questions or concerns during this process. 

You can always contact us for any return question at orsolya.veraart@gmail.com

Damages and Issues

Please inspect your order upon arrival. If you find that the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the situation and resolve it promptly.

Exceptions & Non-Returnable Items

Some items cannot be returned, including:

  • Custom products (e.g., special orders or personalized items).
  • Sale items and gift cards.

If you’re unsure whether your item qualifies, please get in touch with us for clarification.

Exchanges

For the fastest resolution, return the item you currently have. Once the return is approved, you can place a new order for another item separately.

European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

To be eligible:

  • The item must be unworn, unused, with tags, and in its original packaging.
  • A receipt or proof of purchase is required.

Refunds

Once we receive and inspect your returned item, we will notify you of the refund approval status. If approved, the refund will be processed to your original payment method within 10 business days.

Please note:

  • It may take additional time for your bank or credit card company to process and post the refund.
  • If more than 15 business days have passed since we’ve approved your return, please contact us at orsolya.veraart.fulop@gmail.com

If you have further questions or need assistance with a return, don’t hesitate to reach out and contact us.